taos bakes — DIGITAL
challenge:
Taos Bakes is your go-to snack whether you’re shredding the trail or in a meeting. The team had just gone through a massive rebrand. We needed a way to connect with audiences, and seed humor from the packaging into the full digital experience.
Concept:
Get Baked.
I created this concept in response to our rebrand, playing on humor to spice the tagline like an inside joke. I wanted to signal that even with growth, Taos Bakes would never take ourselves too seriously. And, both of our founders are ski bums, so why not poke a little fun at the stereotype?
Our audience loved it, and “Get Baked” became part of the common language. After seeing the response, I pulled the phrase into all digital channels and a newly-minted brand guide.
Get baked every week—who’s stopping you?
You called. We answered. Subscriptions are here and you can save 50% on your first order.
Get Baked every week—right from your doorstep.We’re so confident these Bakes will become a coveted part of your routine, that you can unsubscribe any time.
What do you have to lose? [besides fresh coconut flakes, fair trade chocolate, and organic cinnamon?😏]
process:
The first phase was to solidify the concept and write the brand guide. And of course, bolster the product pages with scrumptious new copy.
From there, I acted as creative director on a digital ads campaign and landing pages redesign. I led a team of 6 freelancers (from writers to designers to photographers) over the finish line. Finally, to round out the project, I trained the CX team in brand tone for chatting with customers.
deliverables:
Digital Campaign
Product & Subscription Copy
Landing Pages
Verbal Brand Guide
RESULTs:
Increased Conversion from 0.6% to 2.5%, through a combo of digital and social ads, landing pages, and product edits.
Our audience got in on the new brand voice, tagging #GetBaked on social media. And “Get Baked” became part of the common language for employees. We avoided both lawsuits and disgruntled comments. Win win.
Former US Men’s Soccer player is down to #GetBaked.
“I really enjoy working with a team that’s motivated. Everyone here recognizes we’re creating a delicious product made of the best ingredients, and we’re proud of what we do. Plus, I can get baked every day. ;)”
—Tracy Chancellor, Operations + Customer Experience